Welcome to the Bow Genie Customer Center—your hub for quick answers and dependable support. Whether you’re launching a seasonal program or topping up everyday inventory, we’re here to make everything simple and on-time. Get help with quotes and pre-booking, order status and tracking, routing guides and compliance, palletization and pack-outs, product specs and samples, or quality questions—start to finish, we’ve got you.
New to Bow Genie? Tell us what you’re planning and we’ll recommend the right bow program, timelines, and delivery options. Choose a solution area below to get started. Just give us a call.
3-Step Recap
Choose & Quote
Upload ribbon art or pick a stock style—get pricing the same day.Approve Prototype
Photo-proof in 48 h (physical sample on request).We Tie & Ship
10 days for in-stock ribbon • 3 weeks for custom dye; tracked pallets until delivery.
Absolutely. We can create nearly any type of bow using almost any material you provide or request.
Yes! We’re happy to use your pre-purchased materials to create your bows.
It’s as good as it gets. We have the proof — and happy clients to back it up!
Add about 10 business days for dye-lab approval, then our standard 3-week production clock starts.
Our “Weather-Tough” line uses UV-stable ribbon and stainless staples; rated –20 °F to 110 °F.
Very likely. We’ve met tough deadlines before and have numerous testimonials to prove it. If your timeline is tight, let’s talk — we’ll do everything we can to meet your needs.
We offer flexible shipping options including:
- Full truckloads
- LTL (less than truckload)
- Single-package shipping via FedEx — all at competitive rates.
Small cartons ship UPS Ground; pallets move via FedEx Freight or your preferred LTL.
Yes, we do. We can drop ship your orders blind or transparent — whichever you prefer.
First order is credit-card or pre-pay. Net 30 available after credit approval and two successful shipments.
Available Hours
(M-F 8 a.m.–4 p.m. PT)
Response target: < 2 hrs during reg business hrs.
Everything you need in one sheet—what we do, how we work, and how to reach us. Available soon.